Good Day!

We will start on a series of Tutorials on Cyberlink’s PowerDVD 9.

One of the support questions we  encounter once in a while from PowerDVD users who want to upgrade to different Editions or  who have encountered an error during installation is ” unable to uninstall PowerDVD 9 within the Windows Add/Remove Programs Tool”. The main cause of this  problem is that PowerDVD program was corrupted during download or did not install correctly.  This happens in rare occasions.  However if you do encounter this problem this is how to deal with it.

The following are step-by-step instructions on how to resolve this issue:

1. Reboot your computer

2. Download Microsoft Cleanup Tool here:

3. To execute the Microsoft Clean Up tool, follow these steps:

- Click Start, click All Programs, and then click Windows Installer Clean Up.

- In the Windows Installer Clean Up box, select PowerDVD 9.

- Click the Remove button.

4. Remove “PowerDVD 9″ Installation Folder

For Windows XP and Vista 32bit:

- The original PowerDVD Folder Path is here: C:\Program Files\CyberLink\PowerDVD9

For Windows Vista 64bit:

- The original PowerDVD Folder Path is here: C:\Program Files(x86)\CyberLink\PowerDVD9

5. Remove C:\Program Files\InstallShield Installation Information{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}folder

(This is a hidden folder. Please enable show hidden files and folders option under Windows Explorer > Organize > Folder and search options > View > Hidden files and folders)

6. To execute the Registry Editor, follow these steps:

For Windows XP:

(1) Click Start > click Run > then type Regedit.

(2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\CyberLink\PowerDVD9

(3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(5) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(6) Restart your computer.

For Windows Vista 32 bit:

(1) Click Start > click All Programs > click Accessories > click Run > then type Regedit.

(2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\CyberLink\PowerDVD9

(3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(5) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(6) Restart your computer.

For Windows Vista 64 bit:

(1) Click Start > click All Programs > click Accessories > click Run > then type Regedit.

(2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CyberLink\PowerDVD9

(3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(5) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}

(6) Restart your computer.

That’s all there is to it. Congratulations, your PowerDVD is now completely removed and you can proceed to install your new Edition of PowerDVD or reinstall your PowerDVD 9.0.

I hope this has been helpful.

Until Next Time

Peter – Your PowerDVD Guide